Team8 Customer Success Manager – Industrial 

United Kingdom 

596816537

Key Responsibilities

• Own the customer happiness and retention
• Customer relationship management – Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives.
• Orchestrating customer journey towards desired business outcomes:
• Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
• Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product .
• Cross-Functional Collaboration & Orchestration
• Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience.