Salesforce MuleSoft Customer Success Manager 

United Kingdom, England, London 

129286665

Job Category

Job Details

Your Impact

● Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
● Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.
● Help your customers achieve their business goals and outcomes on the MuleSoft platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer.
● Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
● Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
● The CSM may be required for occasional travel to customer sites, depending on the customer’s need.
Minimum Requirements

● Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
● Experience with MuleSoft and/or a relevant competing platform.
● 4+ years’ experience in management consulting services
Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.
● Skills for analysing technical concepts, translating them into business terms, and mapping business requirements into technical features.● Knowledge of software development process and design methodologies.
● Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

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