Salesforce Customer Success Manager - Mulesoft 

Mexico, Mexico City 

995592254

Job Category

Job Details

Job Details
As a CSM you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
Responsibilities

Coordinating the completion of the Signature Success catalog of services as required for your customer

Technical requirement

• Expertise in Mulesoft or TIBCO OR Boomi is required
• Flexibility in terms of AMER Shifts is required
• 5+ years proven ability building or supporting enterprise-grade Java-based or Integration or API Management systems such as Mulesoft involving cloud providers
• Demonstrable understanding of HTML, CSS, and JavaScript.
• Deep knowledge of Internet technologies and protocols such as TLS, HTTP , REST, Webservices, firewalls, web servers, proxy servers
• Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday etc
• In-depth knowledge of database concepts and data management (RDBMS) and SQL.
• Experience in troubleshooting container and container management technologies such as Docker / Kubernetes.

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