SAP Customer Solution Adoption Sr Specialist 

India, Karnataka, Bengaluru 

978265628

What you’ll do-

• Engage with strategic cloud customers / partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise, knowledge enablement, implementation coaching, guidance and feedback.
• Manage a partner / customer dialogue, to ensure a swift move towards resolution of issues, using attributes such as customer empathy & customer-oriented mindset
• Accompany cloud customers and partners with their implementation projects from launch until go-live to contribute to the continuous improvement of SAP cloud products and services.
• Collaborate closely with all internal and external stakeholders in your region and globally: Strategic Customers, Partners, Product Management, Engineering, Customer Success, Product Support, Professional Services, Engagement Executives, Customer Officers and Sales.
• Proactively anticipate the needs and requirements of customers and partners and recommend improvements to our internal stakeholders regarding the product for future releases.
• Explore new and upcoming SAP cloud solutions and scenarios, anticipating any need for engagement and support in upcoming implementation projects.

What you bring-

• Experienced in one or more areas of consulting, product management & development.
• Should have a good understanding of cloud technologies, architecture, and applications.
• Experience in customer / partner / stakeholder management is desirable.
• Experience in at least one module of SAP SuccessFactors is desirable.
• Experience developing solutions with SAP Business Technology Platform, ideally in combination with SAP SuccessFactors is desirable.
• Experience with SAP Business Technology Platform across multiple practice areas (Data and Analytics, App Dev and Automation, Integration, Artificial Intelligence/Intelligent Technologies) is desirable.
• Knowledge of SAP IES scenario Recruit-to-Retire.
• Knowledge of integration, middleware concepts and technologies like Cloud Integration, SAP Build, API Management, Business Process Flow, Mapping, etc. is desirable.
• Knowledge of SAP Business AI functionality in SAP products is desirable.
• Good communication and analytical skills.

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