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•with our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on SAP BDC solution architecture and adoption topics focused around improving their core processes and business outcome through Data and Analytics use case assessment, solution advisory, and the SAP BDC solution demonstration
•content that will allow the A&C Center to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements.
•with our Services and Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
•to help educate customers on how to be successful within and across LoB buying centres.
•characteristic-based gold standards for increasing activation, consumption and expansion of SAP BDC Solutions and Scale it across various customer segments.
• Act as an SME for usage and value realization of the SAP BDC solutions by providing technical and functional expertise on the various components of SAP BDC including but not limited to SAP Datasphere, SAP Analytics Cloud, SAP Databricks, and the supported Data Products and Insight Apps by the different LoB solutions.
• Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams etc.
• Deliver 1:1 and 1:M workshops remotely and in-person with customers on Adoption and Consumption topics relating to business capabilities, data transformation, analytics, and planning via SAP BDC.
• Guide to build PoC’s/Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs. (Premium and Standard)
• Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
• Deliver exceptional experience remotely and onsite with customers when needed.
• University undergraduate degree (or higher) in computer science, engineering or comparable educational background.
• Minimum 3 years hands-on experience with SAP Data and Analytics solutions including SAP Analytics Cloud, SAP Datasphere/Data Warehouse Cloud, SAP BW, and related data and analytics products.
• Good understanding of Data Transformation, Data Modelling, Data Connectivity, Data Administration, Data Integration, Reporting, and AI/Predictive technologies.
• Language proficiency is a must with the candidate possessing the ability to fluently converse in Portuguese and English. In addition, Spanish language knowledge would be good to have.
• Demonstrated structured problem-solving skills
• Demonstrated customer empathy
• Excellent presentation and communication skills (written and verbal)
• Can work on flexible time for global coverage
• Curious, open-minded, resourceful and flexible with the ability to learn quickly
• Get-it-done / Can-do-it attitude
• Ability to work with technical and non-technical colleagues
• Team player and role model
• Good working experience with cloud-based applications
• (Good to have): Knowledge and hands-on experience with SAP Cloud Application Programming (CAP)
• (Good to have): Knowledge in at least one SAP cloud product i.e. SuccessFactors, Ariba, S/4 HANA, CX, DSC.
• (Good to have): Knowledge of SAP BTP AI components would be good.
• (Good to have): Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
• (Good to have): Knowledge of the different services engagement models such as SVA, Advanced, Essential and Select offerings.
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