SAP SAP BUILD Work Zone Solution Adoption Consumption Advisor 

United States, Pennsylvania, Newtown Township 

12171578

BTP Solution Adoption Advisors and work as a part of the Adoption and Consumption(A&C) Center in the BTP Solution Area in CS&D.

The core deliverables are to:

• Engage with our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on SAP Cloud UX solution architecture and adoption topics focused around improving their core processes and business outcome through User Experience use case assessment, solution advisory, and the SAP BUILD Work Zone solution demonstration.
• Tailor content that will allow the A&C Center to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements.
• Innovate with our Services and Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
• Empower to help educate customers on how to be successful within and across LoB buying centres.
• Develop characteristic-based gold standards for increasing activation, consumption and expansion of SAP BUILD Work Zone Solutions and Scale it across various customer segments.

Key Responsibilities:

• Act as an SME for usage and value realization of the SAP BUILD Work Zone solutions by providing technical and functional expertise on the various components of SAP BTP User Experience Offerings including but not limited to SAP Work Zone, WZ Advanced, SAP BTP Mobile Services, SAP Mobile Start, and the supported Products by the different LoB solutions.
• Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams etc.
• Deliver 1:1 and 1:M workshops remotely and in-person with customers on Adoption and Consumption topics relating to Central Entry Point, BTP Mobile Services etc via SAP UX Cloud Offerings.
• Guide to build PoC’s/Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs , (Premium and Standard).
• Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
• Deliver exceptional experience remotely and onsite with customers when needed.

Requirements:

• University undergraduate degree (or higher) in computer science, engineering or comparable educational background.
• Minimum 3 years hands-on experience with SAP Cloud UX solutions including SAP BUILD Work Zone, Work Zone Advanced, SAP BTP Cloud Portal, SAP BTP Mobile Services, SAP Mobile Start, and related UX products.
• Good understanding of SAP User Experience Solutions across LoB’s, User Personas, Fiori UX Design principles and SAP UX Guidelines.
• Good to have knowledge of Security aspects related to Sites and Application both from Authentication and Authorization perspective.
• Demonstrated structured problem-solving skills
• Demonstrated customer empathy
• Excellent presentation and communication skills (written and verbal)
• Can work on flexible time for global coverage
• Curious, open-minded, resourceful and flexible with the ability to learn quickly
• Get-it-done / Can-do-it attitude
• Ability to work with technical and non-technical colleagues
• Team player and role model
• (Good to have): 3-7 years of working experience with cloud-based applications
• (Good to have): Knowledge and hands-on experience with SAP Fiori Application Development.
• (Good to have): Knowledge in at least one SAP cloud product i.e. SuccessFactors, Ariba, S/4 HANA, CX, DSC.
• (Good to have): Knowledge of SAP BTP AI components would be good.
• (Good to have): Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
• (Good to have): Knowledge of the different services engagement models such as SVA, Advanced, Essential and Select offerings.

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