C12(IC)- GWFO
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have 200+ years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.
Job Responsibility :
- The incumbent will be responsible for building, implementing and managing the long term and short term capacity plans for multiple functions within Operations
- This includes building forecasting models and staff optimization strategies for Operations. This also includes building strategies for optimal agent hiring and maximizing the ROI of the operational budget.
- Promote a culture of data driven decision-making, influence stakeholders from different domains to adopt strategy driven by data and advanced analytics.
- Participate in discussion with business partner to design and implement the long-term and short-term capacity plan
- Lead efforts to develop and maintain model governance documentation and performance monitoring report
- Mentor Junior team members
- Foster a collaborative, open and agile delivery culture
Qualification/Required Skill Set :
The successful candidate should be both a self-starter and quick learner, have critical logical thinking capability, be able to work with minimal guidance and should have
- University degree in Statistics, Economics, Computer Science, or related discipline with 8+ years of relevant experience in Analytics
- Excellent Stakeholder management skills
- Have good interpersonal and communication skill, coupled with proven experience working in a matrixed structure.
- Experience in drafting model review document and working on model implementation
- Good Problem solving, Structured Thinking, Root Cause Identification skills along with ability to work in unstructured area
- Experience with and Knowledge of building robust forecasting process using Time series Models
- Relevant experience in transforming data sets and performing quantitative analysis using Python and PySpark
- Good presentation and Storyboarding skills
- Be agile and adapt to change in business priorities
- Excellent Project Management Skills
Good to have Skill :
- Knowledge of Deep learning Time Series Model
- Knowledge of queueing theory algorithms
- Having Experience of using NICE and IBM PAW Tool
- Working experience in Banking and Financial Service domain
- Relevant experience in Operations Analytics
Decision Management
Time Type:
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