Citi Group Collections Supervisor 

China, Hong Kong 

976536363

Onsite(Internal Job Title: Collections Supervisor– C10) based in Hong Kong.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Supervises clerical staff who work on accounts with minor delinquency or are in early stage collections.
• Manages required service levels and performance goals of assigned support staff. Uses expert negotiation skills to resolve escalated calls. Trains and coaches Collectors.
• Manages the integrity and confidentiality of recorded information within computerized collection systems. Guide support staff in achieving resolutions for complex problems that are consistent with established procedures and policies.
• May backup manager and escalates problems and develops revisions in procedures as appropriate.
• Contributes to all training and development needs for assigned personnel. May evaluates subordinates' performance and make recommendations for pay increases, promotions, terminations, etc.
• Applies basic understanding of how own area integrates within own subject area. Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2+ years experience in a related role with limited experience in people management.
• Bachelors degree

Time Type:

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