JPMorgan Collections Supervisor 

Philippines, Quezon City 

960943989

Job Responsibilities:

• Conducts staff meetings, individual coaching conversations and reviews regularly
• Emulates Customer Obsession principles in every decision-making
• Makes recommendations on hiring, corrective actions, salary action and promotions;
• Forecasts and manages team performance;
• Develops and implements strategies and tactics to achieve both short and long-term business objectives;
• Handles and/or resolves escalated issues from customers and/or bank officers while evaluating risks;
• Recommends system and/or process modifications for improvement;
• Monitors the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measures;
• Coordinates with management and other team leaders to resolve problems and work on special projects;
• Provides leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback.

Required qualifications, capabilities and skills:

• Must be willing to work in an environment that requires phone-based customer interaction

Preferred qualifications, capabilities and skills:

• Minimum of two years management experience strongly preferred
• Advanced proficiency with computer functions with MS office suite strongly preferred
• Bachelor’s Degree preferred

Internal Application Eligibility Requirements

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.