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Microsoft Principal Customer Engineering MGR India, Telangana, Hyderabad 975312076
16.07.2024
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Qualifications
Bachelor’s degree in Computer Science or equivalent practical experience is highly desired. MBA optional.
Knowledge of modern engineering practices such as Agile, Lean etc. desired
Experience analyzing, troubleshooting, and providing solutions for technical issues
Ability to innovate and drive change with a growth mindset
Deep understanding of cloud computing technologies on IaaS or PaaS is preferred.
Responsibilities
• Enable a customer obsessed environment where team members can relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues.
• start-up mindset to experiment with new ideas and continuously evolve the MSX role to increase business impacts. Create clarity and generate energy while leading teams through any changes.
• Ability to go technically deep across Azure services and actively seek solutions to customer needs. Communicate trends and key customer insights to leadership.
• Improving internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.
• Continual Engineering Improvement:
• Support Readiness:
o Foster an environment where support engineers are onboarded with the right balance of technical depth and breadth, so they can support a broad range of complex scenarios.
o Establish a readiness framework where support engineers are abreast of latest technologies in a constantly changing environment.
• People Management:
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