• Enable a customer obsessed environment where team members can relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues.
• start-up mindset to experiment with new ideas and continuously evolve the MSX role to increase business impacts. Create clarity and generate energy while leading teams through any changes.
• Ability to go technically deep across Azure services and actively seek solutions to customer needs. Communicate trends and key customer insights to leadership.
• Improving internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.
• Continual Engineering Improvement:
• Support Readiness:
o Foster an environment where support engineers are onboarded with the right balance of technical depth and breadth, so they can support a broad range of complex scenarios.
o Establish a readiness framework where support engineers are abreast of latest technologies in a constantly changing environment.
• People Management: