IBM Application Development Support Engineer 

Bulgaria, Sofia 

971137375

As an Application Development and Integration Support Engineer, you will be responsible to ensure our SaaS offering is meeting our SLOs. You will engage in all aspects of providing world class technical support. You will be at the forefront helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect.
You will work in close collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.
Key responsibilities:
Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems.
Utilize Blockchain, APIc, IOT, APPConnect
Document problem resolution process and procedures
Monitor the IBM Cloud environment to provide optimum system availability
Regularly report progress to stakeholders, keeping them informed about development milestones and potential challenges on the assigned projects
Conduct training sessions and offer technical insights
This position requires working on shifts rotation.