SAP Support Engineer - S/4HANA Cloud 

Brazil, Pará, Itaituba 

971070330

• Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
• Collaborate closely with various other SAP departments, like Consulting and Sales.
• Managing internal and external escalations including customer communication (if required).
• Temporarily safeguard customers in critical/escalated situations.
• Send the first response for all incoming cases verifying the severity, next steps, ETA for next communication.
• Orchestration of experts for fast issue resolution.
• Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters.
• Root Cause Analysis of reported incidents.
• Call deflection (productizing knowledge, community forums, knowledge sharing etc.).
• Participation in global projects around support processes, infrastructure requirements and quality assurance.
• Report errors to Development.
• Provide consulting for customers on procedural issues and queries.

• University Students – Information Technology, Computer Science or other similar.
• Knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc) – desirable but not mandatory
• Excellent customer focus and communication skills (oral/written).
• Problem solving/analytical skills.
• Flexible approach to working in teams as well as environment.
• Fluent in English.

• Experience or eagerness to learn in an IT related area, e.g. consulting/support job appreciated
• Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes.
• Prior Industry experience providing technical support for enterprise software is a plus.

​

Job Segment:ERP, Cloud, Computer Science, QA, Quality Assurance, Technology, Quality