SAP SAP iXp Intern - Product Support S/4HANA Cloud 

Brazil, Pará, Itaituba 

649277748

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

• Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
• Collaborate closely with various other SAP departments, like Consulting and Sales.
• Managing internal and external escalations, including customer communication (if required).
• Temporarily safeguard customers in critical/escalated situations.
• Send the first response for all incoming cases verifying the severity, next steps, ETA for next communication.
• Orchestration of experts for fast issue resolution.
• Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters.
• Root Cause Analysis of reported incidents.
• Call deflection (production knowledge, community forums, knowledge sharing etc.).
• Participation in global projects around support processes, infrastructure requirements and quality assurance.
• Report errors to Development.
• Provide consulting for customers on procedural issues and queries.

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.
University Students – Information Technology, Computer Science or other similar.
• Knowledge in Object-Oriented Programming (Java, C++, ABAP/4 etc.) – desirable but not mandatory
• Excellent customer focus and communication skills (oral/written).
• Problem-solving/analytical skills.
• Flexible approach to working in teams as well as environment.
• Fluent in English.
• Prior Industry experience providing technical support for enterprise software is a plus.

*Please, add your CV in English

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