Wells Fargo Customer Service Representative GPL - WellsOne Delivery 

Philippines, Caloocan 

970305010

About this role:

• Wells Fargo is hiring for Customer Service Representative to support our WellsOne Service Delivery under Global Payments & Liquidity (GPL) group.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Completed 2 years of college education, any course
• At least two (2) years professional experience in a BPO work environment; Customer Service handling financial program, front-office support (voice)
• With experience working on credit card transactions, or similar
• Essential computer skills including Outlook, MS Excel, MS Word, and SharePoint
• Excellent English communication skills, verbal

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• Attention to detail and accuracy
• Strong written and oral communication skills
• Demonstrated organizational skills
• Amenable to work on shifting schedule, including night shift
• Amenable to work in Five NEO, BGC, Taguig City
• Amenable to work full-time onsite
• Amenable to work weekends, PH holidays
  

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.