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Wells Fargo Associate Customer Service Representative Philippines, Caloocan 551442819
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In this role, you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to interact with all levels of an organization
Ability to take initiative and work independently with minimal supervision in a structured environment
Ability to coordinate completion of multiple tasks and meet aggressive time frames
Knowledge and understanding of service level agreement process
Strong research and documentation skills
Exposure to Wells Fargo ACH (Automated Clearing House) System
Accredited ACH Professional (AAP)
Job Expectations:
Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted
Must be amenable working night shifts
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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