Wells Fargo Associate Customer Service Representative 

Philippines, Caloocan 

551442819

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and escalate questions and issues to more senior employees

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to interact with all levels of an organization

• Ability to take initiative and work independently with minimal supervision in a structured environment

• Ability to coordinate completion of multiple tasks and meet aggressive time frames

• Knowledge and understanding of service level agreement process

• Strong research and documentation skills

• Exposure to Wells Fargo ACH (Automated Clearing House) System

• Accredited ACH Professional (AAP)

Job Expectations:

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must work on-site at the location posted

• Must be amenable working night shifts

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.