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Wells Fargo Associate Customer Service Representative 
Philippines, Caloocan 
551442819

Yesterday


In this role, you will:

  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

  • Regularly receive direction from supervisor and escalate questions and issues to more senior employees

  • Interact with team on basic information, plus internal or external customers


Required Qualifications:

  • 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Ability to interact with all levels of an organization

  • Ability to take initiative and work independently with minimal supervision in a structured environment

  • Ability to coordinate completion of multiple tasks and meet aggressive time frames

  • Knowledge and understanding of service level agreement process

  • Strong research and documentation skills

  • Exposure to Wells Fargo ACH (Automated Clearing House) System

  • Accredited ACH Professional (AAP)


Job Expectations:

  • Must be able to attend full duration of required training period

  • Ability to work additional hours as needed

  • Must work on-site at the location posted

  • Must be amenable working night shifts

30 May 2025


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.