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The role of
In this role you are expected to:
3. Communication: Independently manage communication with Global partners. Ability to influence senior partners and establish as a thought leader with Analytics and Operations partners
4. People management: - Improve the overall competency of the team and create an ecosystem that promotes innovation and continuous learning
Degree in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability.
Masters degree preferred
Experience in Contact Center Operations Analytics
Exposure to Financial Services
10+ Years of Analytical Experience
1. Proficient in Formulating Analytical methodology, identifying trends and patterns with data
3. Hypothesis testing, Knowledge of Segmentation
4. Basic Knowledge of predictive modeling
5. Simple Optimization
Tools and Platforms:
1. Proficient in MS Excel, Powerpoint
2. Proficient in Python/ R/ SAS/Pyspark
3. SQL, Tableau preferred
4. Familiarity with RDBMS - Teradata/ Oracle, etc
Soft Skills:
1. Highly Self motivated
2. Client focus: Proficient in managing various stakeholders
3. Capability to act as an Owner & deliver results
4. Effective communication & Good interpersonal skills
5. Good Time management
6. Structured thinking
7. Mentoring skills
12:00 - 9:00 PM IST
Decision Management
Time Type:
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