Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

Citi Group Vice President - Operations Analytics 
India, Karnataka, Bengaluru 
969774060

26.07.2024


The role of

In this role you are expected to:

3. Communication: Independently manage communication with Global partners. Ability to influence senior partners and establish as a thought leader with Analytics and Operations partners

4. People management: - Improve the overall competency of the team and create an ecosystem that promotes innovation and continuous learning

Education:

  • Degree in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability.

  • Masters degree preferred

Experience:

  • Experience in Contact Center Operations Analytics

  • Exposure to Financial Services

  • 10+ Years of Analytical Experience

Skills:
Analytical Skills:

1. Proficient in Formulating Analytical methodology, identifying trends and patterns with data

3. Hypothesis testing, Knowledge of Segmentation

4. Basic Knowledge of predictive modeling

5. Simple Optimization

Tools and Platforms:

1. Proficient in MS Excel, Powerpoint

2. Proficient in Python/ R/ SAS/Pyspark

3. SQL, Tableau preferred

4. Familiarity with RDBMS - Teradata/ Oracle, etc

Soft Skills:

1. Highly Self motivated

2. Client focus: Proficient in managing various stakeholders

3. Capability to act as an Owner & deliver results

4. Effective communication & Good interpersonal skills

5. Good Time management

6. Structured thinking

7. Mentoring skills

12:00 - 9:00 PM IST

Decision Management


Time Type:

Full time

View the " " poster. View the .

View the .

View the