Citi Group Vice President - Operations Analytics 

India, Karnataka, Bengaluru 

969774060

The role of

In this role you are expected to:

3. Communication: Independently manage communication with Global partners. Ability to influence senior partners and establish as a thought leader with Analytics and Operations partners

4. People management: - Improve the overall competency of the team and create an ecosystem that promotes innovation and continuous learning

• Degree in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability.

• Masters degree preferred

• Experience in Contact Center Operations Analytics

• Exposure to Financial Services

• 10+ Years of Analytical Experience

1. Proficient in Formulating Analytical methodology, identifying trends and patterns with data

3. Hypothesis testing, Knowledge of Segmentation

4. Basic Knowledge of predictive modeling

5. Simple Optimization

Tools and Platforms:

1. Proficient in MS Excel, Powerpoint

2. Proficient in Python/ R/ SAS/Pyspark

3. SQL, Tableau preferred

4. Familiarity with RDBMS - Teradata/ Oracle, etc

Soft Skills:

1. Highly Self motivated

2. Client focus: Proficient in managing various stakeholders

3. Capability to act as an Owner & deliver results

4. Effective communication & Good interpersonal skills

5. Good Time management

6. Structured thinking

7. Mentoring skills

12:00 - 9:00 PM IST

Time Type:

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