Citi Group Vice President - Operations Analytics 

India, Karnataka, Bengaluru 

525708502

ROLE & RESPONSIBILITIES

1. Analytic Project Execution:

3. Communication: Independently manage communication with Global partners. Ability to influence senior partners and establish as a thought leader with Analytics and Operations partners

4. People management: - Improve the overall competency of the team and create an ecosystem that promotes innovation and continuous learning

QUALIFICATIONS

• Highly numerate, as demonstrated by Masters in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability.

• Strong experience in Contact Center Operations Analytics required
• Exposure to Financial Services
• 10+ Years of Analytical Experience

Analytical Skills:

1. Proficient in Formulating Analytical methodology, identifying trends and patterns with data

3. Hypothesis testing, Knowledge of Segmentation

4. Basic Knowledge of predictive modeling

5. Simple Optimization

Tools and Platforms:

1. Proficient in MS Excel, Powerpoint

2. Proficient in Python/ R/ SAS

3. SQL, Tableau preferred

4. Familiarity with RDBMS - Teradata/ Oracle, etc

Soft Skills:

1. Highly Self motivated

2. Client focus: Proficient in managing various stakeholders

3. Capability to act as an Owner & deliver results

4. Effective communication & Good interpersonal skills

5. Good Time management

6. Structured thinking

7. Mentoring skills

Time Type:

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