US Bank Key Customer Support Specialist Category 

Poland 

966593856

• Answers and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.

• Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.

• Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.

• Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.

• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.

• Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Requirements:

• Two to three years of customer service experience

• Strong verbal and written English

• Excellent interpersonal communication skills

• Strong analytical and problem-solving skills

• Ability to manage multiple tasks/projects and deadlines simultaneously

We offer:

• Full-time position, employment agreement

• Excellent package including complex medical care, group insurance, Multisport card, language classes.

• Highly professional, multicultural environment and high standards of work.

• Professional training, opportunity to develop a career path in organizational structures, support in career planning.

• Work in a dynamic team with a supportive inclusive culture and strong values.

• Interaction with Clients and Colleagues across organization.

• Good atmosphere at work and comfortable working environment.

• Flexible hybrid/remote working model following successful onboarding period

Hybrid/flexible schedule: