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Answers and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.
Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.
Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.
Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.
Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.
Requirements:
Two to three years of customer service experience
Strong verbal and written English
Excellent interpersonal communication skills
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously
We offer:
Full-time position, employment agreement
Excellent package including complex medical care, group insurance, Multisport card, language classes.
Highly professional, multicultural environment and high standards of work.
Professional training, opportunity to develop a career path in organizational structures, support in career planning.
Work in a dynamic team with a supportive inclusive culture and strong values.
Interaction with Clients and Colleagues across organization.
Good atmosphere at work and comfortable working environment.
Flexible hybrid/remote working model following successful onboarding period
Hybrid/flexible schedule:
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