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US Bank Key Customer Support Specialist Category 
Poland 
966593856

13.09.2024
Job Description
  • Answers and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.

  • Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.

  • Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.

  • Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.

  • Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.

  • Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Requirements:

  • Two to three years of customer service experience

  • Strong verbal and written English

  • Excellent interpersonal communication skills

  • Strong analytical and problem-solving skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

We offer:

  • Full-time position, employment agreement

  • Excellent package including complex medical care, group insurance, Multisport card, language classes.

  • Highly professional, multicultural environment and high standards of work.

  • Professional training, opportunity to develop a career path in organizational structures, support in career planning.

  • Work in a dynamic team with a supportive inclusive culture and strong values.

  • Interaction with Clients and Colleagues across organization.

  • Good atmosphere at work and comfortable working environment.

  • Flexible hybrid/remote working model following successful onboarding period

Hybrid/flexible schedule:

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