US Bank Key Customer Support Specialist Category 

Poland 

504667465

(100% of the communication is conducted in English.)

• Answers and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction;
• Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions;
• Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics;
• Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates;
• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery;
• Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Basic Qualifications:

• Two to three years of customer service experience.

Preferred Skills/Experience:

• Strong verbal and writtenEnglish;
• Excellent interpersonal communication skills;
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries;
• Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy;
• Thorough knowledge of all relevant operational processes and procedures and company products and services;
• Proficient in and able to navigate all relevant computer systems to pull reports, shadow clients, and troubleshoot technical issues, etc;
• Ability to perform interest calculations and account adjustments;
• Strong analytical and problem-solving skills;
• Ability to manage multiple tasks/projects and deadlines simultaneously.

We offer:

• Full time position, employment agreement;
• Excellent package including complex medical care, group insurance, Multisport card, language classes;
• Highly professional, multicultural environment and high standards of work;
• Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
• Work in a dynamic team with a supportive inclusive culture and strong values;
• Interaction with Clients and Colleagues across the globe;
• Good atmosphere at work and comfortable working environment;
• Opportunity to participate in social and community projects.

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