Honeywell E-commerce Support 

Romania, Bucharest 

966426366

Respond to and resolve eCommerce/Portal-related inquiries and issues from customers via email, phone, or chat.

Assist customers with order processing, payment issues, and account management.

Provide information on products, services, and promotions.

Address internal requests from various departments (e.g., marketing, sales, logistics) related to eCommerce/Portal operations.

Support the eCommerce/Portal team with administrative tasks and data management.

Issue Tracking and Resolution:

Log and track all support requests in the ticketing system.

Work with IT and development teams to resolve technical issues.

Escalate complex issues to the appropriate teams and follow up until resolution.

Data Analysis and Reporting;

Capturing feedback and share it with the Project teams;

Analyze support request trends and identify areas for improvement.

Generate regular reports on support activities, including response times, resolution rates, and customer satisfaction.

Contribute to the development and improvement of support processes and workflows.

Provide feedback to improve the eCommerce platform/Portal and user experience.

Training and Documentation:

Create and maintain support documentation, FAQs, and user guides.

Train new team members on support procedures and best practices.

Experience in eCommerce operations and customer support.

Strong communication and interpersonal skills.

Proficiency in using support ticketing systems (SAP, SFDC, Hybris)

Ability to multitask and manage time effectively.

Analytical skills and attention to detail.

Competitive Salary regularly increased based on your performance

Enjoy 25 vacation days per year, plus extra days off for life's special events

We provide meal vouchers

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)

Medical Insurance Plan paid by the company

Christmas and Easter bonuses

Recognition & referral bonus programs

Comprehensive induction, ongoing training and development to set you up for success

In-house and external learning platforms (Udemy) to continue to expand your skills

Work experience opportunities to help you grow your career with us

Global employee networks to help you connect and grow

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Your family is growing while working at Honeywell? We congratulate you by offering special bonuses

Frequent Employee Engagement activities fostering an inclusive and diverse work environment

3 + 2 hybrid work arrangement to support your work-life balance

Flexible working hours

Fresh fruit days in the office