EY Support Specialist Bucharest 

Romania, Bucharest 

22107303

Your key responsibilities

• Troubleshoot hardware, software, and network issues for users
• Escalate complex issues to IT management and technicians for timely resolution
• Install, configure, maintain and upgrade computer hardware, software and peripherals
• Collaborate with IT staff for the development, deployment and maintenance of IT projects
• Provide technical support for video conferencing, telecommunication and audiovisual systems
• Maintain an inventory of all hardware and software assets
• Provide technical support and guidance to users on all company-supported software and hardware applications
• Respond and manage service requests via a ticket system, email, or phone
• Provide training to end-users on the use of company supported software and hardware applications

Skills and attributes for success

• Knowledge of English at intermediate level or above
• Strong technical skills, be customer-oriented, and be able to adapt to changes quickly
• Excellent communication skills, attention to detail and the ability to work under pressure

To qualify for the role, you must have

• Bachelor's degree in Computer Science, Information Technology or related field
• Minimum of 2-3 years experience in IT Support or similar roles
• Proficiency in Microsoft Office Suite, Windows operating system software, Active Directory, SCCM etc.
• Basic Networking understanding
• Ability to work independently and as part of a team
• Excellent analytical and problem-solving skills

What working at EY offers

• At EY, you`ll learn A LOT through experience, on a variety of projects for a diverse range of BIG clients
• Get free certifications and enjoy national & international training
• Get extra vacation days when public holidays fall on a weekend
• Join an EY Community and practice your hobby with your colleagues off-work
• Get plenty of discounts, perks and medical coverage
• Free access to Udemy, EY Badges
• Bookster library
• Medical subscription for employees and family members (wife/husband/children)
• Life & accident insurance
• EAP- Employee Assistance Program - Short term confidential counselling services for you and those who live with you