Job Purpose
As a Lead Operations Analyst, Market Administration, you will be responsible for managing the reference data for ICE's energy, agriculture and financial derivatives markets and distributing that data across multiple systems to the trading and clearing platforms. You will be responsible for ongoing product maintenance and validating reference data. You will serve as an escalation contact for real-time operations incident resolution.
Responsibilities
- Create and execute daily operations workflow processes for reference data management
- Work within team to validate change promotion in production environment and configure change sets in non-production environments
- Investigate inbound data inquiries from external and internal stakeholders and escalate as needed
- Extract and analyze product reference data using different tools (SQL, Excel, etc.)
- Construct customized methods to update product reference data according to business needs
- Work with the project team and stakeholders to configure, test and deploy new products
- Assist project management with prioritization and tracking the deployment of new product initiatives
- Assist operations with incident resolution
- As this role expands, you may directly manage staff of operations analysts, including hiring, training, and managing daily workflows to ensure operational needs are met
Knowledge and Experience
- Strong written and verbal communication skills
- Bachelor’s Degree. Business Analytics, CS or MIS or equivalent degree preferred
- Basic PL/SQL knowledge preferred. Moderate or advanced skills a plus
- Microsoft Office (Word, Excel, PowerPoint, and Visio) - Strong Excel skills required, experience with VBA a plus
- General interest in markets. 2-3 years of experience with banking, trading, clearing, or related industry highly preferred
- Ability to proactively identify, report, and attack risks to project delivery using principles of iterative management
- Demonstrates strong technical aptitude and understanding of how technologies impact delivery
- Must be results-oriented and self-motivated
- Ability to work independently and as a part of a team
- Ability to work effectively in a fast-paced, dynamic environment
- Ability to effectively facilitate requirements gathering sessions, reviews and issue resolution involving multiple stakeholders
- Ability to enforce change control procedures to ensure requirements changes aren't ad hoc and are realized by the release team and stakeholders
- Experience with object-oriented and relational databases a plus
- Experience with API development (particularly XML, FIXML, and/or FpML) a plus
- Experience working on systems with high transaction volume management a plus
