Job Purpose
The individual will also be responsible for traditional business analyst activities, such as eliciting business and product requirements to then produce system requirements including functional specifications, use-cases, and logical flow modeling. The Business Analyst’s role is vital in the creation and ongoing ownership of documentation for our Development and Quality Assurance teams to efficiently undertake their responsibilities; as such, the successful candidate will be expected to become a subject matter expert on market surveillance technology, assisting in all facets of the SDLC whilst interacting with and supporting end users.
Responsibilities
- Engage and work with stakeholders to understand their processes and requirements.
- Provide end users with product support to facilitate their daily activities and responsibilities; where necessary, prepare and provide training sessions and presentations.
- Work independently to create documentation and original content resource material, with a particular focus on Business Requirement Documents (BRDs), Functional Requirement Documents / Specifications (FRDs/FRSs).
- Extract and analyze data using several tools (ServiceNow, Excel, Python, Splunk, SQL, etc.)
- Gather data and perform analysis in a timely manner and verify the accuracy of results.
- Transform data analysis into information for broad audience consumption, including stakeholders .and senior management, leveraging appropriate visualization and presentation techniques to drive decisions.
- Assist Project Management with prioritization and tracking the implementation of system requirements.
- Assist Development and QA as a SME on market surveillance technology.
- Assist Product Management with roadmaps, initiatives, and vendor engagement.
- Assist Operations with incident management, resolution, and root cause analysis.
- Adhere to company cybersecurity and global policies; protect confidential customer information and the company’s intellectual property.
- Understand how the ICE markets, systems and technologies work.
- Occasionally assist in end user support activities (account administration, incident management and root cause analysis, and creating and maintaining business application / end user resources).
- Study new technology and remain technically current.
Knowledge and Experience
- Bachelor’s Degree in Business Development, Economics, Finance, Mathematics, or related discipline.
- Must possess excellent written and oral communication skills.
- Must be results-oriented and self-motivated.
- Must possess a good working knowledge of software testing and building high quality software.
- Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Visio).
- Technical and functional business writing skills required.
- Detail-oriented with demonstrated ability to write unambiguous requirements that do not imply design.
- Ability to effectively facilitate requirements gathering sessions, reviews and issue resolution involving multiple stakeholders.
- Demonstrates strong technical aptitude and understanding of how technologies impact delivery.
- Software product development, business analysis, quality assurance, or related experience highly preferable.
- Familiarity with Jira and Confluence preferable.
