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Apple Regional Change Management Lead Japan, Minato 960311947
Yesterday
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- Act as communications hub among WW project teams and local partners.
- Understand new business processes, assess change impacts and readiness
- Develop change plans including communication plan, stakeholder/sponsor roadmap, training plan, resistance management plan.
- Support testing efforts to ensure successful change activities
- Apply change management processes to promote the adoption and changes required by projects and initiatives to be deployed in region.
- Lead and support requirements, design, and delivery of training and communication programs in region including localization considerations.
- Identify, mitigate and manage anticipated resistance, issues, and risks, proactively.
- Support and engage regional senior leaders and other key stakeholders.
- Partner with regional leadership to develop and build a change network for key initiatives including the creation and maintenance of change champion groups in the business.
- Consult and coach projects teams and team leads on the change process.
- Integrate change management activities into project and program plans, according to regional and global strategy.
- Facilitate sessions with that local change network to support adoption.
- Assess and support user management processes to evaluate, monitor and ensure user readiness and adoptions.
- Define and measure success metrics and monitor change progress and adoption.
- Support partner engagement activities, including local partner onboarding.
- Partner with vendor resources to localize communication and training materials as well as deliver local training, where required.
- Experience in sales process change and transformation. I.e. experience in core sales processes such as lead/pipeline management, sales program management, account planning, forecasting, demand generation, reporting.
- Knowledge and experience of implementing change management principles, methodologies and tools.
- Strong understanding of how people journey through change, as well as the change process.
- Experience with large-scale organizational change efforts.
- Experience of project management approaches, tools and phases of a project life-cycle
- Experience in approaches to create and manage localized content needs.
- Strong attention to detail.
- Flexibility to work in ambiguous situations, highly matrix environments, and support other cross program work-streams, as necessary.
- Exceptional written and verbal communication and presentation skills, to audiences of varying seniority.
- Excellent active listening skills.
- Good business insight and understanding of organizational issues and challenges.
- Problem solving and root cause identification skills.
- Past experience with developing communications and training material.
- Ability to identify engaging communication channels to support partner onboarding.
- Ability to operate at a strategic level and deep-dive, as needed, into operational / tactical detail.
- Lead by example and support, encourage and develop team members.
- Great teammate and able to work collaboratively with and through others.
- High level of professionalism, energy and sense of urgency to make things happen.
- Ability to establish and maintain trust, credibility and build strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Resilient and tenacious with a propensity to persevere.
- Expertise leading cross-functional workshops to drive consensus.
- Experience in managing internal, vendor, and consultant resources.
- Proficiency and interest in new technical concepts.
- Experience in delivering within large scale ERP transformation implementations, preferably Salesforce
- Past experience with agile delivery models
- Fluency in Japanese and English
- BA/BS or equivalent degree in Business Management, Organizational behavior or Industrial / Organizational Psychology or related discipline
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