Salesforce Technical Support Engineer - Additional language required 

Ireland, Dublin 

957897972

Job Category

Job Details

• Job Description

  Key Responsibilities:

  • Own the complete end-to-end customer support experience.
  • Provide prompt, detailed analysis of technical challenges and business issues.
  • Deliver great customer support experience to each customer case.
  • Solve technical issues and Integrations, with API/SSJS and Marketing cloud Functionalities
  • Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing mentorship on recommended standard methodologies
  • Build and maintain Knowledge Base Articles both for internal and external audiences.
  • Open and continuous collaboration with your team to increase team spirit and team efficiency.

  Required Skills/Experience:

  • Customer-focused or previous customer-facing experience.
  • Ability to communicate technical concepts clearly and effectively
  • Ability to optimally prioritize, multi-task, and perform well under pressure
  • Knows how/when to escalate customer issues as required
  • Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
  • Understanding of database concepts and SQL
  • Excellent written and verbal communication skills
  • Comfortable interacting with other groups and management - Ability to work with different internal teams (other groups managements)
  • Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript.
  • Ability to communicate technical concepts clearly and optimally
  • Resolve customer service issues and strategically manage sophisticated customer service problems
  • Proficient in Spanish, Dutch or Italian in addition to English

  Desired Skills/Experience:

  • Meaningful experience working in Technical Support
  • Previous experience with Salesforce/marketing cloud and its technologies
  • Any official Marketing cloud Certification
  • Familiarity with Trailhead or a Trailhead Ranger status
  • CRM proven experience
  • Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
  • Experience with SQL and API debugging
  • Meet the monthly goals on KPIs such as CSAT, Efficiency, Open Case Backlog etc

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