IBM Technical Support Professional - AIOPs 

Ireland 

527337464

• Work as part of a team to provide 7 x 24 support for our AIOPs Support Customers.
• Respond to customer requests within our Service Level Agreement.
• Responsible for assigned cases.
• Providing timely updates to customer issues.
• Problem replication of reported issues.
• Working on our IBM Tivoli Network Management Product, as well as our AIOPs solutions.
• Identify / Confirm possible software defects and log software enhancements.
• Work with a minimum of supervision.

Required Technical and Professional Expertise

• Deep technical aptitude and ability to communicate effectively with both technical customer as well as business oriented customers.
• Ability to diagnose technical problems.
• Excellent analytical and problem solving skills.
• Excellent communicator in one-on-one or group presentations.
• Excellent communication skills, both oral and written.
• Knowledge of network management products and markets.
• Advanced level knowledge of Linux.
• Base knowledge of industry leading 3rd party applications that integrates with the AIOPs/ Netcool Suite.
• Knowledge of at least one scripting language e.g. Python, Ansible, Bash.
• Understanding of the protocols: SNMP, IP, IGRP, Serial, Frame Relay,CDP, VLANs, RIP, Ethernet.

Preferred Technical and Professional Expertise

• Degree qualified in Computer Science or a related discipline.
• Cisco certified to at minimum level of CCNA.