Truist Governance Quality Assurance Officer - Consumer Lending Service Delivery 

United States, North Carolina 

957718903

Regular or Temporary:

English (Required)

1st shift (United States of America)Provide leadership and support for operational governance in Consumer Lending Service Delivery which includes Servicing and Fulfillment to optimize executional excellence and promote exceptional operational risk management. Maintain specialization and expertise in specific areas of governance, including quality assurance, policy and procedures oversight, control oversight, issues management, and redress management.

1. Serve as a liaison to Governance and Controls Officers, Compliance, Audit, and Legal to ensure timely and consistent Issues Management and risk remediation strategies for Consumer Lending Service Delivery.
2. Manage Issues ensuring consistent tracking of findings, appropriate updates, remediation plan effectiveness and timelines, compilation and sufficiency of evidence, completion and management of traceability matrix.
3. Manage timely redress activities and reporting.
4. Manage internal controls.
5. Ensure process changes are implemented and working as designed.
6. Manage policy and procedure updates.
7. Serve as single point of contact for auditing/ testing exams
a. Walkthrough preparation and coordination
i. Process maps
ii. PPMs
iii. SMEs
iv. System Demos
b. Population gathering and sample compilation
c. Coordinate responses and rebuttals as needed
8. Perform Internal Control testing and first and second level Quality Audits.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree or equivalent education, training, and work-related experience
2. 4 years of experience in Financial Services industry, preferably in Risk Management, or equivalent education
3. Strong writing ability
4. Strong knowledge of Retail/Consumer Lending products
5. Strong knowledge of Bank regulations and effective risk management practices in Banking
6. Strong knowledge and advanced skill set in Microsoft tools to include Word, Excel, Outlook, and Power Point
7. Demonstrated leadership ability, problem solving, and decision making skills
8. Strong understanding of risk management and process management concepts
9. Strong analytical, facilitation, and interpersonal skills, including demonstrated strength in relationship management
10. Strong written, verbal and communication skills

Preferred Qualifications:
1. Experience in Loan Operations
2. Experience in Compliance, Audit, or other governance function