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Personetics Support Engineer Associate/NOC Engineer
United Kingdom, England, London
95614104

21.07.2024

Responsibilities

Serve as the Application Support Level 1 technical point of contact for Personetics SaaS customers.
Monitor Personetics production and staging environment 24x7x365 to minimize or mitigate any service disruptions.
Integrate and collaborate with the CloudOps & R&D teams in the production environment.
Ensure Personetics network and customers service meet its high standards and SLA.
Develop and maintain Support standard operating procedures and alerts.
Handle 1st Level Escalations via phone calls and emails
Perform initial triage to determine the severity of incidents, provide solutions, or escalate to other teams.
Manage monitoring tools to ensure proactive monitoring of the SaaS environments.
Identify and resolve issues pertaining to Kubernetes clusters, pods, and application performance.
Detection and response to security events according to protocol, including triage and prioritization.
Alerting the chain of command, security and/or privacy teams to security events.

Requirements

Application Monitoring Expert in an enterprise organization - Minimum of 3 years’ experience
Understand the basic concepts of a SaaS application architecture
Linux CLI experience - Minimum 2 years’ experience
Using scripting languages – Bash/Perl/Python etc. - Minimum 2 years’ experience
Strong troubleshooting skills - review and analyze logs.
Will work in shifts 24x7 (8 hours a day)
Ability to assess faults, prioritize, respond, and escalate accordingly.
Capable of multi-tasking, good time management and prioritization of workload.
Experience in managing Kubernetes clusters and associated tools.
Excellent written and verbal communication skills and ability to collaborate effectively across teams.

Nice to have