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Personetics Support Engineer Associate/NOC Engineer 
United Kingdom, England, London 
95614104

21.07.2024
Responsibilities
  • Serve as the Application Support Level 1 technical point of contact for Personetics SaaS customers.
  • Monitor Personetics production and staging environment 24x7x365 to minimize or mitigate any service disruptions.
  • Integrate and collaborate with the CloudOps & R&D teams in the production environment.
  • Ensure Personetics network and customers service meet its high standards and SLA.
  • Develop and maintain Support standard operating procedures and alerts.
  • Handle 1st Level Escalations via phone calls and emails
  • Perform initial triage to determine the severity of incidents, provide solutions, or escalate to other teams.
  • Manage monitoring tools to ensure proactive monitoring of the SaaS environments.
  • Identify and resolve issues pertaining to Kubernetes clusters, pods, and application performance.
  • Detection and response to security events according to protocol, including triage and prioritization.
  • Alerting the chain of command, security and/or privacy teams to security events.
Requirements
  • Application Monitoring Expert in an enterprise organization - Minimum of 3 years’ experience
  • Understand the basic concepts of a SaaS application architecture
  • Linux CLI experience - Minimum 2 years’ experience
  • Using scripting languages – Bash/Perl/Python etc. - Minimum 2 years’ experience
  • Strong troubleshooting skills - review and analyze logs.
  • Will work in shifts 24x7 (8 hours a day)
  • Ability to assess faults, prioritize, respond, and escalate accordingly.
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Experience in managing Kubernetes clusters and associated tools.
  • Excellent written and verbal communication skills and ability to collaborate effectively across teams.
Nice to have
  • Kubernetes fundamentals
  • Experience in Microsoft Azure portal and tools
  • DB and SQL fundamentals
  • Information security monitoring related experience