Take end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause and issue resolution and communication
Provide product feedback and insights to the Global Support team
Collaborate closely with CSM, Product, Engineering, Partners teams, and others
Assist with various ad-hoc projects
What you have:
Up to 3 years of experience in roles such as technical support engineer, solution architect, or similar positions
Bachelor's degree or higher in Computer Science, Engineering, or related field
Hands-on experience with SQL
Advanced proficiency in spoken and written English
Ability to work independently and to multitask
Ability to quickly learn new technologies
Excellent interpersonal skills
Passion for solving customer issues in a fast-paced environment
Curious, have a growth mindset, and open to feedback
Bonus Points:
Web/Mobile marketing and digital advertising experience
Excellent Fluency in one additional language (particularly Spanish, German, French, or Russian) - Native fluency is highly advantageous