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Personetics Support Engineer Associate/NOC Engineer United Kingdom, England, London 95614104
02.07.2024
Responsibilities Requirements Nice to have
- Serve as the Application Support Level 1 technical point of contact for Personetics SaaS customers.
- Monitor Personetics production and staging environment 24x7x365 to minimize or mitigate any service disruptions.
- Integrate and collaborate with the CloudOps & R&D teams in the production environment.
- Ensure Personetics network and customers service meet its high standards and SLA.
- Develop and maintain Support standard operating procedures and alerts.
- Handle 1st Level Escalations via phone calls and emails
- Perform initial triage to determine the severity of incidents, provide solutions, or escalate to other teams.
- Manage monitoring tools to ensure proactive monitoring of the SaaS environments.
- Identify and resolve issues pertaining to Kubernetes clusters, pods, and application performance.
- Detection and response to security events according to protocol, including triage and prioritization.
- Alerting the chain of command, security and/or privacy teams to security events.
- Application Monitoring Expert in an enterprise organization - Minimum of 3 years’ experience
- Understand the basic concepts of a SaaS application architecture
- Linux CLI experience - Minimum 2 years’ experience
- Using scripting languages – Bash/Perl/Python etc. - Minimum 2 years’ experience
- Strong troubleshooting skills - review and analyze logs.
- Will work in shifts 24x7 (8 hours a day)
- Ability to assess faults, prioritize, respond, and escalate accordingly.
- Capable of multi-tasking, good time management and prioritization of workload.
- Experience in managing Kubernetes clusters and associated tools.
- Excellent written and verbal communication skills and ability to collaborate effectively across teams.
- Kubernetes fundamentals
- Experience in Microsoft Azure portal and tools
- DB and SQL fundamentals
- Information security monitoring related experience
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