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Capital One Senior Manager Design Lead - Brand Marketing United States, Virginia, Arlington 95559373
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What You’ll Do:
As a leader and maker, you’ll be asked to handle responsibilities, including:
Strategy & Planning
Collaborating with brand, marketing, business, product, and technology teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces
Translating complex ideas into understandable concepts that evolve and enhance the shopping and applying experience for business customers
Engaging in portfolio prioritization to help set the strategy and roadmap for the team
Managing through shifting priorities to provide clear direction and input on prioritization and support early product definition
Advocating for the customer through human-centered design methods, including: discovery, ideation, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across different locations
Connecting with design community peers by learning, sharing, and teaching
Creating and facilitating design led workshops to engage and build alignment across different partners and teams
Lead & Develop Teams
Building and leading successful teams by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
Leading your team through career development plans to encourage talent growth
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovery & Delivery
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Storytelling — evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Drive end-to-end product design by:
Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive
Framing problems, determining insights, and defining visual designs to serve customer needs
Working within an established design system
Ideating, sketching, and delivering low to high fidelity prototypes
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications
At least 9 years of experience with user interface and user experience design
Preferred Qualifications
Bachelor’s degree or military experience
Advanced degree, trainings, or certifications in User Interface design
Comfortable working with a variety of business partners and delivering outcomes
Familiarity with design and prototyping tools, such as Sketch and/or Figma
Experience designing for cross channel experiences
Experience working within an established design system
Experience managing a cross-functional team
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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