Microsoft Technical Support Engineer 

Taiwan, Taoyuan City 

954234157

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience.
• OR equivalent experience
• Strong understanding of Windows Server administration and IIS web server configuration
• Hands-on experience in web application development using .NET Framework, ASP.NET, ASP.NET Core, and C#
• Skilled in troubleshooting web application issues and performing performance tuning
• Knowledge of scripting languages, such as PowerShell, for automation and task management
• Solid grasp of web security and networking concepts, including TCP/IP, TLS/SSL, and authentication mechanisms (e.g., NTLM, Kerberos)
• Excellent communication and collaboration skills, with experience working across teams and with enterprise customers

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Preferred Qualifications:

ASP.NET .NET Edge Browsers

Technical support background

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.