JPMorgan Human Resources Country Head Cayman Islands-Executive Director 

Canada, Ontario, Toronto 

95084673

Job Responsibilities:

• Develop and drive the end-to-end Human Resources (HR) strategy for the location across all HR disciplines and across Lines of Business based on business priorities and the global and regional people agenda, including identification, development and retention of talent
• Build a strong relationship with the Senior Country Officer and the location management team, consulting proactively and frequently to drive locally relevant HR strategies that align to business and local market requirements and challenges
• Partner effectively with regional and global Line of Business HR Business Advisors; advising them on local policies, procedures and practices; and, as needed, supporting with local execution
• Play a key role in planning and executing on restructuring plans performance matters, transfers, etc. Often involved in the package structuring, approvals, conducting discussions/ negotiations as appropriate

• In partnership with regional functional leads, analyze HR processes, data and trends in the location to make recommendations for continuous improvement
• Help drive local alignment and optimization of the HR operating model and digital solutions, both for HR and employees/managers.
• In partnership with Employee Digital Service Experience (EDSE), responsible for local financial processes sign-offs and submissions such as Payroll sign-off, HR accounting substantiation, ownership of account and payment.
• Establish and measure key people metrics for the location, aligned with business goals through quarterly scorecards, and other key data via Workforce Analytics.

• Comply with local laws and regulations; interact with regulators; and complete regulatory submissions
• Chair and/or participate in location committees such as location management committees, pension, health
• Ensure standard operating processes and controls for key HR processes are in place and signed-off
• Be aware of confirmed and pipeline changes to regulations and/or enforcement of said regulations. Partner with Compliance, Legal, Audit, Office of Legal Obligations, HR Risk & Controls, and HR Regulatory change management and controls.
• Provide HR local insight and support on union/work councils, ER, conduct & litigation matters if/as appropriate (e.g., local language, employee interface, external counsel inputs) and advise country management on these topics

• Partner with Total Rewards on ensuring competitive and relevant local market comp and benefits
• Partner with the Talent Development function to build and drive the development and leadership agenda. Drive cross-lines of Business talent reviews and succession plans as appropriate
• Understand the drivers of employee engagement and facilitate discussions and location-wide analysis to understand and influence change to the work environment.
• Build Diversity and Inclusions metrics/plan for the location and act as a proactive member of / advisor to the Business Resource Group

• M&A Human Resources (HR) country due diligence in partnership with Product teams as needed.
• Lead location initiates or be country representation on regional or global projects.
• Answer internal requests for information from HR, Compliance, Legal. Third Party Oversight (TPO) (delivery manager responsibilities)
• Complete localization assessments, escalate issues/nuances and be a change ambassador

• Manage the country HR team (both direct line and matrixed reports), providing day-to-day performance and operational oversight, career and development advice, and approvals of TPOs, time and attendance/wellness
• Provide inputs on location HR team member staffing decisions, performance development (written reviews), talent reviews, promotion meetings and compensation planning
• Drive culture, conduct and collaboration across the country HR team as well as manage team Employee Opinion Survey

Required Qualifications, Capabilities and Skills:

• Minimum of 10+ years of human resources experience in Banking or financial services.
• Knowledge of multiple HR disciplines
• Negotiation skills & conflict management skills – ability to mediate, negotiate and facilitate differences amongst diverse stakeholders
• Demonstrated ability to collaborate and lead and manage teams across businesses in a matrixed environment
• Excellent interpersonal skills and influencing skills and the ability to establish strong relationships with Line of Business Executives, HR Business Advisors and Various HR global teams
• Excellent communication and cultural awareness skills
• Strategic thinker and pragmatic problem solver who is able and ability to connect the dots, anticipate issues, and develop succinct recommendations and implementation plans
• Exceptional consulting, negotiation, coaching and presentation skills
• Strong analytical skills with the ability to quickly assess situations
• Demonstrated ability to create a strong risk, control and conduct mindset across a matrixed functional team
• Possess a commercial mindset and demonstrated ability to manage significant change agendas
• Preferred Qualifications, Capabilities and Skills:
• Strong knowledge of Canadian markets and local employment law preferred