KLA Technical Support Engineer RAPID 

Germany, Saxony, Dresden 

948254436

• Responsible for providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting and debugging sophisticatedoptical/electro-mechanicalequipment, computer systems coupled with sophisticated software solutions.
• Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites.
• Thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs.
• If the depth of technical understanding requires, reporting to relevant engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a timely manner.
• Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 30-50%
• Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects.
• May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA and non KLA personnel

Minimum Qualifications

Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years