Uber Customer Support Specialist - Uber Health 

United States, West Virginia 

947339609

What You Will Do

1. Demonstrate empathy while solving customer concerns
2. Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
3. Work on both phone and ticket-based cases, if relevant, and resolve escalations
4. May perform root cause analysis and present findings
5. Highlight common ticket types / issues to Team Lead

Basic Qualifications

Comfortable operating in multiple modalities

Preferred Qualifications

1. Passion for helping people and creating support experiences that exceed customers' expectations
2. Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices
3. Excellent critical thinking and problem solving skills
4. Ability to multitask, prioritize, and handle time effectively
5. Excellent written and verbal communication skills
6. Excellent interpersonal skills, integrity, and follow-through on tasks
7. Positive outlook and ability to quickly adapt to change
8. Analytical/technical skills

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$20.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .