Uber Customer Support Specialist Uber Rides Dutch Speaker 

United States, West Virginia 

824068676

What You Will Do

• Handle messaging with our Drivers & Riders
• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Be a passionate advocate for users while answering any questions that come your way
• Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again
• Troubleshoot problems and find speedy resolutions.

What You Will Need

• Proficiency in Dutch and English is required!
• Good knowledge of English (written and spoken)
• Currently living in Lisbon or willing to move
• Availability to work in rotating shifts from Monday to Sunday
• High proficiency in using computers (typing, quickly navigating between various tools)
• Soft-skills to handle interactions with our Riders & Drivers
• Outstanding reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues
• Passion for helping others and crafting support experiences that exceed users' expectations
• Ability to troubleshoot problems and find speedy resolutions.
• Support experience in a high-volume environment, including service industries, retail, hospitality, or other support environments - preferred but not mandatory.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .