Uber Customer Support Representative - Rides German speaker 

United States, West Virginia 

542337146

• Fluent in German
• Good knowledge of English (written and spoken).
• Currently living in Lisbon or willing to move.
• Availability to work in rotating shifts from Monday to Sunday (crucial).
• Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users’ expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
• You’re an Uber Advocate -- you care deeply about the product and getting others excited to use Uber.

• 1 year experience in Customer Support role (plus)!
• Bachelor’s degree or college experience preferred, but not mandatory.
• Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory. What the Candidate Will Do
• Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
• Ensure low to medium complexity customer issues are resolved using procedures
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
• May perform root cause analysis and present findings
• Work on a line of business which has low ambiguity, is stable, with well documented procedures

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .