Uber Customer Support Representative - & Rides 

United States, West Virginia 

307204909

What You'll Do

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary.

Basic Qualifications

• Italian language C2 level
• English language C1 level
• Exceptional communication skills : Effective communicator, verbal & written.
• Detail Oriented : Proven ability to multi-task and follow through while paying strict attention to detail.
• Naturally Curious : Coachability, openness to incorporating feedback, and dedication to the improvement of your craft.
• Excellent Teammate : You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
• An Owner : Passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
• Passionate : A genuine passion for Uber and exceptional customer support experiences.

Preferred Qualifications

• Experience in Customer support

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .