What You Will Do
- Handle messaging with our Drivers & Riders
- Deliver high-quality service across multiple support platforms (email, chat, phone).
- Be a passionate advocate for users while answering any questions that come your way
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Troubleshoot problems and find speedy resolutions.
What You Will Need
- Proficiency in Dutch and English is required!
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday
- High proficiency in using computers (typing, quickly navigating between various tools)
- Soft-skills to handle interactions with our Riders & Drivers
- Outstanding reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues
- Passion for helping others and crafting support experiences that exceed users' expectations
- Ability to troubleshoot problems and find speedy resolutions.
- Support experience in a high-volume environment, including service industries, retail, hospitality, or other support environments - preferred but not mandatory.
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .