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Uber Customer Support Specialist Uber Rides Dutch Speaker 
United States, West Virginia 
824068676

04.07.2024

What You Will Do

  • Handle messaging with our Drivers & Riders
  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for users while answering any questions that come your way
  • Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again
  • Troubleshoot problems and find speedy resolutions.

What You Will Need

  • Proficiency in Dutch and English is required!
  • Good knowledge of English (written and spoken)
  • Currently living in Lisbon or willing to move
  • Availability to work in rotating shifts from Monday to Sunday
  • High proficiency in using computers (typing, quickly navigating between various tools)
  • Soft-skills to handle interactions with our Riders & Drivers
  • Outstanding reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues
  • Passion for helping others and crafting support experiences that exceed users' expectations
  • Ability to troubleshoot problems and find speedy resolutions.
  • Support experience in a high-volume environment, including service industries, retail, hospitality, or other support environments - preferred but not mandatory.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .