Uber Customer Support Specialist - Uber Eats Merchant 

United States, West Virginia 

479068801

About the Role

- - - - What the Candidate Will Do ----

1. Demonstrate empathy while solving customer concerns
2. Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
3. Work on both phone and ticket-based cases, if relevant, and resolve escalations
4. May perform root cause analysis and present findings
5. Highlight common ticket types / issues to Team Lead

- - - - Basic Qualifications ----

1. At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment
2. Comfortable operating in multiple modalities

- - - - Preferred Qualifications ----

1. Communication
2. Customer Centricity
3. Executional Excellence
4. Problem Solving
5. Stakeholder Management
6. Teamwork
7. Planning & Organizing

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$22.75 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .