Finding the best job has never been easier
Share
Senior Process Manager (Senior Associate level)
In this role you will:
Manage and measure our core day to day process deliverables, working closely with analysts, customers, leadership and stakeholders
Create transparency between performing teams and leadership while delivering on milestones necessary to support the Loss Forecasting and Allowance processes
Develop and maintain project and agile artifacts to ensure that the process is well managed and controlled
Identify areas for innovation and continuous improvements in our process and subsequently drive prioritization and implementation of those changes
Facilitate agile ceremonies including daily sprint stand-ups, sprint planning, grooming and retrospectives
Apply process analytics agenda to drive change, including measuring KPIs and OKRs
Responsibilities:
Drive collaboration and support our process and transformation teams to deliver on our operational efficiency and world class loss estimation product
Execute reporting processes and cadence, program meetings to drive updates, creation of management decision support material and data related dashboards
Drive governance and coordination across teams, including planning, reviews, decisions, re-prioritization, identify opportunities and refine initiatives
Ensure end to end execution of processes for effective tracking, measurement, reporting and communication
Continuously improve and refine our process through process analytics, driving efficiency and maturity while minimizing pain points and complexity
The ideal candidate should:
Enjoy working in a role that is fast-paced and both tactical and strategic in nature
Enjoy collaborating with various value streams and stakeholders (eg Analyst, Risk, Governance, Tech etc)
Have excellent customer service/relationship management skills
Have great analytical skills that allow you to connect the dots across applications and teams
Enjoy working as both an individual and team contributor
Have excellent time management skills and are used to meeting/exceeding rigorous deadlines
Have great communication (written & verbal) and collaboration skills
Create transparency and foster relationships
Not be afraid to dive into data and use it to help formulate direction and decisions
Not be afraid to bring new ideas to the table and challenge the status quo
Be digitally curious, with a drive to learn more about the business context and Tech platforms used across our Loss forecasting platforms
Operate as a self-starter and continuously develop project, process and technology skills
Work well with undefined processes, and enjoy the opportunity to build out new processes and standards, gathering inputs from users and reporting up & out on finding
Have strong problem solving and influencing skills
Have work experience achieving results
Basic Qualifications:
Bachelor’s Degree or military experience
At least 2 years of experience using Microsoft Office or G-Suite
At least 2 years of experience in Process or Project Management
Preferred Qualifications:
Masters / MBA degree
1+ years of experience as a Scrum Master
Project Management Professional (PMP), Lean or Six Sigma certification
Certified SCRUM or SAFe certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit