Expoint - all jobs in one place

Finding the best job has never been easier

Limitless High-tech career opportunities - Expoint

Capital One Senior Process Manager 
United States, Virginia, Arlington 
947095040

07.09.2024
Center 2 (19050), United States of America, McLean, Virginia Senior Process Manager

Senior Process Manager (Senior Associate level)

In this role you will:

  • Manage and measure our core day to day process deliverables, working closely with analysts, customers, leadership and stakeholders

  • Create transparency between performing teams and leadership while delivering on milestones necessary to support the Loss Forecasting and Allowance processes

  • Develop and maintain project and agile artifacts to ensure that the process is well managed and controlled

  • Identify areas for innovation and continuous improvements in our process and subsequently drive prioritization and implementation of those changes

  • Facilitate agile ceremonies including daily sprint stand-ups, sprint planning, grooming and retrospectives

  • Apply process analytics agenda to drive change, including measuring KPIs and OKRs

Responsibilities:

  • Drive collaboration and support our process and transformation teams to deliver on our operational efficiency and world class loss estimation product

  • Execute reporting processes and cadence, program meetings to drive updates, creation of management decision support material and data related dashboards

  • Drive governance and coordination across teams, including planning, reviews, decisions, re-prioritization, identify opportunities and refine initiatives

  • Ensure end to end execution of processes for effective tracking, measurement, reporting and communication

  • Continuously improve and refine our process through process analytics, driving efficiency and maturity while minimizing pain points and complexity

The ideal candidate should:

  • Enjoy working in a role that is fast-paced and both tactical and strategic in nature

  • Enjoy collaborating with various value streams and stakeholders (eg Analyst, Risk, Governance, Tech etc)

  • Have excellent customer service/relationship management skills

  • Have great analytical skills that allow you to connect the dots across applications and teams

  • Enjoy working as both an individual and team contributor

  • Have excellent time management skills and are used to meeting/exceeding rigorous deadlines

  • Have great communication (written & verbal) and collaboration skills

  • Create transparency and foster relationships

  • Not be afraid to dive into data and use it to help formulate direction and decisions

  • Not be afraid to bring new ideas to the table and challenge the status quo

  • Be digitally curious, with a drive to learn more about the business context and Tech platforms used across our Loss forecasting platforms

  • Operate as a self-starter and continuously develop project, process and technology skills

  • Work well with undefined processes, and enjoy the opportunity to build out new processes and standards, gathering inputs from users and reporting up & out on finding

  • Have strong problem solving and influencing skills

  • Have work experience achieving results

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 2 years of experience using Microsoft Office or G-Suite

  • At least 2 years of experience in Process or Project Management

Preferred Qualifications:

  • Masters / MBA degree

  • 1+ years of experience as a Scrum Master

  • Project Management Professional (PMP), Lean or Six Sigma certification

  • Certified SCRUM or SAFe certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.