Capital One Senior Process Manager 

United States, Virginia, Arlington 

947095040

Senior Process Manager (Senior Associate level)

In this role you will:

• Manage and measure our core day to day process deliverables, working closely with analysts, customers, leadership and stakeholders

• Create transparency between performing teams and leadership while delivering on milestones necessary to support the Loss Forecasting and Allowance processes

• Develop and maintain project and agile artifacts to ensure that the process is well managed and controlled

• Identify areas for innovation and continuous improvements in our process and subsequently drive prioritization and implementation of those changes

• Facilitate agile ceremonies including daily sprint stand-ups, sprint planning, grooming and retrospectives

• Apply process analytics agenda to drive change, including measuring KPIs and OKRs

Responsibilities:

• Drive collaboration and support our process and transformation teams to deliver on our operational efficiency and world class loss estimation product

• Execute reporting processes and cadence, program meetings to drive updates, creation of management decision support material and data related dashboards

• Drive governance and coordination across teams, including planning, reviews, decisions, re-prioritization, identify opportunities and refine initiatives

• Ensure end to end execution of processes for effective tracking, measurement, reporting and communication

• Continuously improve and refine our process through process analytics, driving efficiency and maturity while minimizing pain points and complexity

The ideal candidate should:

• Enjoy working in a role that is fast-paced and both tactical and strategic in nature

• Enjoy collaborating with various value streams and stakeholders (eg Analyst, Risk, Governance, Tech etc)

• Have excellent customer service/relationship management skills

• Have great analytical skills that allow you to connect the dots across applications and teams

• Enjoy working as both an individual and team contributor

• Have excellent time management skills and are used to meeting/exceeding rigorous deadlines

• Have great communication (written & verbal) and collaboration skills

• Create transparency and foster relationships

• Not be afraid to dive into data and use it to help formulate direction and decisions

• Not be afraid to bring new ideas to the table and challenge the status quo

• Be digitally curious, with a drive to learn more about the business context and Tech platforms used across our Loss forecasting platforms

• Operate as a self-starter and continuously develop project, process and technology skills

• Work well with undefined processes, and enjoy the opportunity to build out new processes and standards, gathering inputs from users and reporting up & out on finding

• Have strong problem solving and influencing skills

• Have work experience achieving results

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience using Microsoft Office or G-Suite

• At least 2 years of experience in Process or Project Management

Preferred Qualifications:

• Masters / MBA degree

• 1+ years of experience as a Scrum Master

• Project Management Professional (PMP), Lean or Six Sigma certification

• Certified SCRUM or SAFe certification