Microsoft Senior Customer Experience Program Manager - Windows 

Taiwan, Taoyuan City 

946968450

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• Experience in project management driving business outcomes with technical teams.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• Experience building business insight solutions with Microsoft Power Platform including PowerBI, PowerAutomate/Flow, PowerApps along with leveraging Microsoft Copilot and Copilot Studio to drive administrative efficiencies for team members so they can focus high value tasks.
• Experience in people manager or leading team leadership positions in previous roles.
• Knowledge of Windows 365 (or Azure Virtual Desktop or other Windows Virtual Desktop Infrastructure solutions).

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 19, 2025.

• Own and manage the engineering relationship with the Customer Success Unit and FastTrack to ensure that they have the information and processes from engineering required to drive customer adoption to scale our efforts beyond engineering.
• Define and manage how engineering supports field readiness globally alongside our marketing and corporate partners to ensure our ecosystem continues to grow.
• Support the rest of Customer Acceleration Team in building the AI-enabled tools and data systems to manage our team's customer engagements.
• Partner with the engineering customer insights owner to provide the right capabilities and tools for our advocates to inform and influence product direction.
• Participate with the leadership team in setting Customer Acceleration Team strategy and annual plans.