Capital One Learning Manager Leadership Enablement Hybrid 

United States, Virginia, Richmond 

944488008

Learning Manager, Leadership Enablement (Hybrid)

What we value:

• Curiosity: You will seek best practices and be driven to learn about emerging tools and resources for our front line leaders.

• Collaboration: You will partner across the enterprise to balance urgency and quality and make sure front line leaders have the information, tools, resources and development opportunities they need at the time they need them.

• Kindness: Our business is always changing! You will demonstrate empathy and optimism and be a positive change agent.

• Confidence: You will deliver significant results that will influence the experience of millions of customers.

What you will learn:

• Our customers: You will learn about what our customers experience. You’ll understand the relationship our agents and their leaders have to the customer experience.

• Our agents & leaders: You will learn what our agents do, how they learn, and what challenges they face. You will learn what our front line leaders need to know in order to support our agents in enabling top performance.

• Our business: You will learn about how we service customers and about our products and policies.

• Our partners: You will partner with Product, Tech, Risk, Enterprise Learning and line of business resources to deliver high quality results.

What you will do:

• Learning Program Strategy: You will develop strategies to engage leaders and meet stakeholder needs on large, complex initiatives as well as short-term, urgent issues.

• Measurement: You will use data to drive increased engagement and improve the effectiveness of leader communications, tools and development resources.

• Process: You’ll build and run the processes to develop leader content and deliver materials and resources related to operations leader effectiveness.

• Adult Learning Methodology: You’ll demonstrate a strong expertise in adult learning principles, behavior science, and training methodologies, with the ability to leverage data and analytics to assess program effectiveness and demonstrate ROI (return on investment).

• Leadership Empowerment: Create learning opportunities and resources that inspire and equip leaders with the tools necessary to lead with impact, fostering a growth mindset and a culture of continuous improvement

• Stakeholder Engagement: Act as a key point of contact for Leadership Enablement initiatives, ensuring that all efforts are aligned with business objectives and supported by relevant stakeholders

• Communication and Facilitation. Demonstrate excellent written and verbal communication skills across all levels of leadership, including the executive level. Deliver training content and facilitate leadership development sessions when necessary to engage and inspire leaders

• Thought Leadership: You will stay current with industry trends and best practices in leadership development to ensure our programs remain relevant and effective

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of strategy development experience in leadership development or communications

• At least 2 years of experience in instructional design or instructional development

• At least 2 years of experience in instructional design methodology (such as ADDIE, SAM, AGILE, etc.)

• At least 2 years of experience using Microsoft Office or Google Suite

Preferred Qualifications:

• Bachelor's Degree

• At least 4 years of strategy development experience in leadership development or communications

• At least 4 years of instructional design experience in learning theory, approaches, or methodologies

• At least 2 years of People Leadership experience

• At least 1 year of Instructional Design Training experience or Instructional Design Education

McLean, VA: $126,700 - $144,600 for Learning Manager Richmond, VA: $115,200 - $131,500 for Learning ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.