Your impact
Facilities– Digital buildings and asset management, delivering active risk, defect, safety management & real-time reporting
Engage– Stakeholder engagement platform, enabling you to capture, manage and analyze stakeholder information, land data and public interactions
Safety– Digital health and safety information managing, delivering active hazard management and real-time reporting.
Working as part of a a highly respected and industry leading team, you will ensure efficient and fully confirgured solution delivery and engagement with our userbase through the deployment and support lifecycle of a contract .
Your remit will include:
- Client Engagement, developing and maintaining working relationships with clients (internal to Jacobs and external).
- Provide technical system and data advice, facilitating achievement of both client and project objectives - seen as a trusted advisor.
- Undertake client surveys to ensure their expectations are met through detailed requirements capture, configuration and delivery and feed back through Technical/Operations leads.
- Manage tasks associated to the deployment of a Record instance, through to support activities.
- Manage time/cost budgets and ensuring deployment is aligned to scope, escalating where necessary
- Effectively translate client requirements to support platform delivery and identifing opportunities to enhance our offering or expand client use across wider platform use cases.
- Providing training and support to clients on the use, navigation, functions of our management system, addressing any technical queries..
- Preparing, reviewing, and validating management reports ensuring accuracy and completeness of data.
- Escalating scope changes and identifying key trends to improve system efficiency.
- Monitor client performance metrics, contract review meetings, and document control processes.
