Airbnb Platform Lead – Global Digital Experience Community Support 

United States 

153490551

A Typical Day:

• Develop and refine the experience platform strategy aligned with Airbnb's Community Support vision.
• Lead a global team of platform managers, ensuring the successful execution of product roadmaps.
• Stay updated on AI and self-service technologies to enhance Airbnb's self-solve capabilities.
• Collaborate with cross-functional teams including design, engineering, and operations to deliver seamless user experiences.
• Set measurable objectives and key results for the team, ensuring consistent delivery and impact.
• Influence and align stakeholders, from business and platform teams to executive leadership.
• Evaluate new product opportunities, guiding decisions on buy vs. build solutions for enhancing business capabilities.

Your Expertise:

• 12+ years of product management experience, with 5+ years in a management role.
• Compassionate leader who inspires and brings out the best in their team.
• Proven ability to translate customer needs into innovative product solutions that deliver results.
• Strong understanding of customer service workflows, data, AI technologies, and global operations.
• Experience with personalization, prediction, and online help experiences.
• Exceptional communicator, comfortable presenting at all levels including C-suite.
• Ability to manage complex business plans in a cross-functional and matrixed organization.
• Experience working in global, multi-cultural environments across different time zones.